Author Archives: Lynn Neville

Polishing Up – the impact of professionalising training for Estates Cleaning Staff

Background CAPOD runs several extremely successful Passport to Excellence development programmes for different groups of professional staff in the University. One such group is the Estates Cleaning Team. The Cleaning Manager approached CAPOD in 2011 to see if we could … Continue reading

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Winning the war by small victories.

The level of demand for CAPOD’s Assertiveness courses indicates that this is something a lot of us struggle with. CAPOD addresses this issue by offering a short introductory course , and also two Dealing with Difficult Behaviour courses which go … Continue reading

Posted in Evaluation & Feedback | Leave a comment